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Technical IT Apprenticeships

Our Technical IT Apprenticeships are ideal for organisations that need people with practical IT skills to be able to install, maintain and manage IT systems. They cover job roles such as IT Helpdesk, 1st & 2nd Line IT Support, IT Technician right through to Network Engineer, System Administrator and IT Manager roles.

Whether your organisation needs people who can manage cloud services or install and set-up PCs, our training will provide your apprentices with the skills and development they need to excel in their role with you.

We provide Technical IT Apprenticeships at Level 3 and Level 4, which are suitable for your new hires or to upskill your existing staff. We currently offer the approved apprenticeship standards listed below which encompass a range of skills and competencies:

Infrastructure Technician – Level 3 Apprenticeship

Indicative Content (will vary dependent on an individual‘s agreed programme)

Networking and Architecture:

Various types of network architecture, (both wired and wireless). Networking hardware and services like DNS & DHCP. Ethernet and fibre cabling. The principles behind a TCP/IP based network. Network maintenance, security and troubleshooting. IPv4 and IPv6 addressing schemes, binary and “hex”. The architecture and basic components of computer systems.

Mobile and Operating Systems:

Benefits, similarities and differences of operating systems, both server, desktop and mobile. Testing, performance monitoring and troubleshooting of platforms. Authentication, authorisation, policy, permissions and auditing. Security tools and device hardening. Remote management and deployment of systems. Network access and security. Organisation policies.

Cloud Services and Disaster Recovery:

Characteristics of cloud technology, business models and services. Security in the cloud. Relevant legislation, DPA, CMA, PECR etc. SLA‘s and service provision. Virtualisation. Factors affecting server performance. Storage systems, their performance and reliability. Disaster recovery policies and contingency planning. Problem/incident response. Backup and restore procedures.

Coding and Logic:

Coding from a technician’s perspective, i.e. Scripting at the command line. The various languages and their similarities and differences. The application lifecycle. The structure of a program. Procedural, object oriented and event driven code. Web servers and associated systems and their security. An awareness of HTML, CSS and scripting like PHP/JavaScript.

Business Processes:

The business system lifecycle and standard operating procedures. Business legislation. Information security and the CIA triad. Cross-functional systems. Customer service skills, service strategy and service operation skills.

Indicative Qualifications (will vary dependent on an individual‘s agreed programme)

  • MTA Network Fundamentals
  • MTA Mobility and Device Fundamentals
  • MTA Server Admin
  • MTA Software Development Fundamentals
  • Knowledge Module: Networking & Architecture Level 3 (City & Guilds / BCS)
  • Knowledge Module: Mobile & Operating Systems Level 3 (City & Guilds / BCS)

Network Engineer – Level 4 Apprenticeships

Indicative Content (will vary dependent on an individual‘s agreed programme)

Networking Principles

  • An overview of the various roles and functionality of modern networks eg. Storage Networks, Communications, Cloud Models, Load Balancing and Clustering etc.
  • An overview of the various roles and functionality of modern networks eg. Storage Networks, Communications, Cloud Models, Load Balancing and Clustering etc.
  • OSI and TCP-IP Models, IPv4 addressing including Public, Private addressing and CIDR. IPv6 address types and allocation methods.
  • Cisco router configuration including static and dynamic routing methodologies, an overview of the different routing algorithms (Distance-Vector, Link-State and Balanced Hybrid) as well as relatively simple configurations of RIP, OSPF, EIGRP and BGP.

Systems and Architecture

  • Server design and component selection eg. SATA, ESATA, SAS, CPU, RAM chipset etc.
  • The benefits of system virtualisation, its purpose and the types of virtualisation available. Virtualisation terminology such as Host, Guest, and HyperVisor.
  • Install and configure Server software on both physical and virtualised machines.
  • Installation and configuration of common network services, eg. DHCP, DNS, Active Directory etc. Server redundancy and Workload balancing.
  • Provision of storage space eg. RAID, DAS, NAS and SAN. An introduction to storage protocols and technologies such as Fibre Channel, ISCSI
  • Maintenance, redundancy and troubleshooting server outages.

Network Security

  • Introduction to network security principals and terminology. EG. CIA triad, CVE system, risk management, Firewalls, IDS etc
  • Vulnerability and threat analysis eg. Man in Middle, Phishing, Spoofing, Malware, Honeypots, etc.
  • Risk management tools and calculations eg. RISK IT
  • Security counter measures and controls eg. Physical access, Firewalls, IDS, system hardening, penetration testing etc.
  • Incident response, Eg. reporting, mitigation, recovery procedures etc.

Business Processes:

The business system lifecycle and standard operating procedures. Business legislation. Information security and the CIA triad. Cross-functional systems. Customer service skills, service strategy and service operation skills.

Indicative Qualifications (will vary dependent on an individual‘s agreed programme)

  • Network +
  • MCP Server 2012
  • MCP Windows Administrator
  • MTA Cloud and Mobility
  • Knowledge Module: Network Principles Level 4 (City & Guilds / BCS)
  • Knowledge Module: Network Systems & Architecture Level 4 (City & Guilds / BCS)
  • Knowledge Module: Network Security Level 4 (City & Guilds / BCS)