Hire or Upskill an AI & Digital Productivity Support Apprentice (Level 3)
Bring AI and digital efficiency skills into your workforce with fully funded training designed to boost productivity, streamline operations, and future-proof your business by upskilling one of your own team members or hiring a new apprentice.
Course Overview:
Level 3 Digital Support Technician Apprenticeship
Training Period: 13 months
EPA: 5 months
Apprenticeship Standard: Digital Support Technician
Ofsted Rated: Good
An AI & Digital Productivity Support Apprentice, under the Digital Support Technician Apprenticeship, helps your business maximise the effective use of digital technologies and adapt to technological and AI changes to meet objectives and increase efficiency. They will ensure effective use of digital office technologies, productivity software, and digital communication systems, including collaborative technologies and digital information systems.
Course Overview
Apprenticeship Standard: Level 3 Digital Support Technician
What will they be doing: Over 13 months, apprentices learn how to embed AI into everyday workflows, improve collaboration, and support staff with digital adoption.
Delivery: Remote virtual training plus on-the-job learning
Assessment: Portfolio, project report with Q&A, professional discussion
Graduation: Join our annual Graduation event to celebrate the success of your apprenticeship and our partnership.
Training Modules:
Module 1: Core digital support: productivity tools, troubleshooting, and secure data use.
Module 2: Digital systems, cloud, and AI integration.
Application Pathway: Focused on systematic problem-solving, user support, and delivering internal training for colleagues.
Progress: All tracked, with quarterly employer reviews to ensure training aligns with your business objectives
How is AI & Digital Productivity skills gap affecting the workforce?
44% of businesses are already using AI to cut costs and increase efficiency
AI is predicted to add £232 billion to the UK economy by 2030
70% of executives believe AI gives their organisation a competitive advantage
Many organisations face a digital skills gap, build AI capability in-house.
Cut operational costs – by automating admin, streamlining workflows, and optimising software use.
Companies that adopt AI see productivity gains of up to 40% on repetitive tasks.
Employers Frequently Asked Questions:
How will an AI & Digital Productivity Apprentice actually add value to my business?
They will be trained to apply AI tools and automation directly into your workflows, helping your team save hours each week. From streamlining admin tasks, supporting staff with digital adoption, and troubleshooting applications, to creating internal training resources — your apprentice will free up your existing workforce to focus on higher-value activities. Many employers see productivity gains of 20–40% in repetitive tasks once AI tools are embedded.
What will it cost me as an employer?
With government funding, hiring an apprentice is one of the most cost-effective recruitment and training solutions:
Levy payers – fully funded through your levy account.
Non-levy SMEs – just 5% contribution (around £650).
SMEs with under 50 staff hiring 16–21-year-olds – 100% fully funded.
You may also receive a £1,000 employer incentive and 0% National Insurance contributions for under-25s.
Do I need to recruit the apprentice myself?
No, you have two options, you can upskill a member of your current team or you can hire a new apprentices, if hiring new is the case then we manage the entire recruitment process for you. That includes writing the job ad, advertising, shortlisting, and pre-screening candidates. We’ll then present you with high-quality applicants who are the right fit for your business, saving you time and recruitment costs.
How does Hiring a AI & Digital Productivity Apprentice benefit me?
Boost efficiency – Apprentices are trained to streamline processes, improve collaboration, and automate repetitive tasks.
Future-proof skills – They’ll keep your business up to date with emerging AI and digital trends.
Reduce costs – With up to 95–100% government funding, apprenticeships are a cost-effective way to grow your workforce.
Retain staff – 74% of our apprentices stay with their employer after completion
Low-risk recruitment – We handle the advertising, screening, and matching process to secure the right fit for your business
How much Training/Management will I need to do with them?
Not as much as you might think. We handle the structured training, coaching, and assessment — so you don’t need to “teach” them the technical skills yourself.
What you provide is:
A workplace mentor/line manager who checks in with them, sets practical tasks, and gives feedback (this is usually just part of your normal team management).
Opportunities to apply what they’re learning in real situations (e.g. supporting staff with digital tools, automating workflows, troubleshooting systems).
We take care of the rest:
Our industry-expert trainers deliver remote sessions and track progress.
Every 12 weeks, we meet with you and the apprentice to review development and make sure training aligns with your business goals.
All coursework and admin is managed via MS Teams, so you’re not buried in paperwork.
In short: your role is to provide the environment and tasks, while we take care of the specialist training and assessment. Most employers find apprentices quickly become self-sufficient contributors, reducing rather than adding to your workload.
What our Employers say about us...
Partnerships & Accreditations
