Information Communications Technician (ICT) Apprenticeship (Level 3)
Build future-ready ICT talent in-house with a Level 3 ICT apprenticeship, giving your business responsive IT support, system maintenance, and reliable digital operations.
Course Overview:
Level 3 ICT Apprenticeship
Training Period: 13 months
EPA: 5 months
Apprenticeship Standard: Information Communication Technician
Ofsted Rated: Good
The Level 3 ICT Apprenticeship develops apprentices into skilled IT professionals who can keep your business operations efficient, secure, and reliable. Over 13 months, they’ll gain experience in troubleshooting, system configuration, network fundamentals, and cloud technologies.
With two specialist pathways: Support Technician and Network Technician, this programme can be tailored to fit your organisation’s needs. Employers benefit from a cost-effective way to build in-house IT expertise and reduce reliance on external contractors.
Course Overview
Apprenticeship Standard: Level 3 Information Communications Technician
What will they learn: Over 13 months, apprentices learn how to install and configure devices, support users, troubleshoot hardware and software, and apply secure practices to keep networks and systems running efficiently.
Delivery: Remote virtual training plus on-the-job learning
Assessment: Portfolio, Work-based project & Project Report with a Q&A and an interview based on the portfolio of evidence.
Graduation: You and your apprentice will be invited to our annual Graduation Ceremony, a chance to celebrate achievements, network with other employers, and recognise success with awards and recognition.
Training Modules
Module 1: Mobility & Operating Systems: Installing, configuring, and managing operating systems; supporting mobile technologies.
Module 2: Network Fundamentals: Infrastructure, cabling, connectivity, troubleshooting, and network security.
Module 3: Cloud Fundamentals: Cloud services, virtualisation, and remote connectivity for business efficiency.
Module 4: IT & Business Principles Service management, compliance, and applying IT solutions to improve operations.
Pathway Options: Support Technician or Network Technician
Check Out Our Hire An Apprentice Guide
How is the IT Helpdesk skills gap affecting the workforce?
£12.3 billion is lost by UK businesses annually due to IT downtime.
82% of employers say poor IT support reduces staff productivity.
70% of IT teams spend more than half their time on basic support tasks instead of innovation.
60% of organisations report delays in resolving tickets due to a shortage of skilled IT staff.
Businesses with trained IT support staff achieve a 30% faster resolution rate, improving satisfaction and cutting costs.
91% of cyber attacks begin with a user-level issue — highlighting the need for skilled frontline IT support.
Employers Frequently Asked Questions:
Which pathway is right for my business?
We’ll help you decide based on your needs. Support Technicians focus on user support; Network Technicians on infrastructure.
What will it cost me as an employer?
With government funding, hiring an apprentice is one of the most cost-effective recruitment and training solutions:
Levy payers – fully funded through your levy account.
Non-levy SMEs – just 5% contribution (around £650-£1000 depending on the course).
SMEs with under 50 staff hiring 16–21-year-olds, 100% fully funded.
You may also receive a £1,000 employer incentive and 0% National Insurance contributions for under-25s.
Do I have to find the apprentice myself?
No, you have two options, you can upskill a member of your current team or you can hire a new apprentices, if hiring new is the case then we manage the entire recruitment process for you. That includes writing the job ad, advertising, shortlisting, and pre-screening candidates. We’ll then present you with high-quality applicants who are the right fit for your business, saving you time and recruitment costs.
What tasks will they handle early on?
Assist with device setup, user accounts, and simple troubleshooting, quickly reducing your IT team’s workload.
How much Training/Management will I need to do with them?
Not as much as you might think. We handle the structured training, coaching, and assessment — so you don’t need to “teach” them the technical skills yourself.
What you provide is:
A workplace mentor/line manager who checks in with them, sets practical tasks, and gives feedback (this is usually just part of your normal team management).
Opportunities to apply what they’re learning in real situations (e.g. supporting staff with digital tools, automating workflows, troubleshooting systems).
We take care of the rest:
Our industry-expert trainers deliver remote sessions and track progress.
Every 12 weeks, we meet with you and the apprentice to review development and make sure training aligns with your business goals.
All coursework and admin is managed via MS Teams, so you’re not buried in paperwork.
In short: your role is to provide the environment and tasks, while we take care of the specialist training and assessment. Most employers find apprentices quickly become self-sufficient contributors, reducing rather than adding to your workload.
What our Employers say about us...
Partnerships & Accreditations
