Learner Recruitment Officer

Hybrid working – home-based with 1 day per week working from our Coventry office

Full-time or part-time

Job Summary 

As a Learner Recruitment Officer, you will be part of a dedicated and friendly team that engages, advises and selects adult learners for JBC Skills Training’s funded IT training courses.  

Each year JBC Skills Training provides hundreds of fully funded IT training courses for learners across England. We train learners who are unemployed or looking to progress in employment through training in technical IT support. 

You will engage with people who are interested in a place on our course by conducting assessment calls by telephone or online via Microsoft Teams to assess the person’s eligibility and suitability. 

One day a week you will visit our partners at Jobcentres or careers fairs to promote our courses and provide information about the benefits of courses.  

The job is hybrid: one day a week is to be worked from our offices in Coventry, plus one day to visit partners; the remaining days can be worked remotely from home. You will need to drive to visit partners and have your own car or meet the insurance criteria to use a company car. 

The job is full-time, however, part-time with a minimum of 22 hours per week will also be considered. 

This role suits a “people person” who enjoys meeting, advising and guiding people. 

Responsibilities 

• Maintaining contact and relationships with staff within Jobcentres, promoting awareness and the availability of JBC Skills Training’s courses. 

• Responding to enquiries promptly by telephone and email providing information to prospective learners. 

• Reviewing applications, interviewing and assessing prospective learners to determine if they are suitable against the course eligibility criteria. 

• Checking and collecting eligibility information to enable learner enrolment. 

• Keeping in contact with recruited learners whilst on the course and afterwards. 

• Any other duties that may be required. 

Skills and Experience  

• Strong interpersonal skills, confident talking to people in-person, via telephone and via video calls. 

• Excellent timekeeping, time management and organisational skills to ensure you organise your work diary efficiently. 

• Able to grasp the purpose of our IT courses and provide people with relevant information, advice and guidance (IAG), and give honest feedback with integrity. 

• Experienced in customer facing role dealing with members of the public, and ideally of interviewing / assessing people. 

• Ideally, you will have experience of working on funded training provision and/or an Information, Advice and Guidance qualification. 

• Intermediate proficiency with Microsoft Office, Word, Excel, and email tools. 

• A full driving license. 

To work remotely from home, you must have a quiet professional work area where you can work without being disturbed and be visible on camera. You need a reliable internet connection capable of handling high quality video calls. 

This vacancy is subject to safer recruitment processes including Enhanced DBS + Barred Lists and reference checks. 

JBC Skills Training Ltd takes its safeguarding responsibilities seriously and has implemented safe recruitment practices where roles necessitate regular contact with vulnerable people such as children and young people, or where there is the potential for such contact to occur. 

This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. 

Shortlisted candidates will be required to demonstrate their suitability for work in an education setting and accordingly an appropriate knowledge of safeguarding processes and procedures. As part of the wider duties of the role, the successful applicant will be expected to spot and respond to indicators and disclosures of a safeguarding nature. 

We do not require the assistance of agencies with this vacancy – thank you.