Progressions Officer

Job Type: Full Time Part Time
Job Location: Coventry & home-based Hybrid

Hybrid working – home based with a minimum 1 day per week working from our Coventry office

Full-time or part-time


A Progressions Officer is responsible for supporting learners throughout their IT Skills Course. At the point of enrolment, each learner is assigned a Progressions Officer, responsible for ensuring their learners successfully progress through their course and into to their chosen career or next steps. You will be the first point of contact for our learners, giving advice and guidance on their course, supporting with any issues faced and providing individual pastoral support to help them overcome any barriers to their education. You will also manage the behaviour and attitudes of our learners including attendance. The The Progressions Officer will deliver on-line employability skills workshops as a key part of our IT Career Builder Course, therefore the successful candidate must have experience of delivering on-line teaching. The Progressions Officer will also be responsible for helping learners seek out and secure employment opportunities so strong networking and Business Development Opportunities are also an essential skill set for success in this role.

The job is hybrid requiring a minimum of one day a week to be worked from our offices in Coventry, the remaining days can be worked remotely.

The role is full-time, but part-time of a minimum of 22.5 hours a week will be considered.


  • Mentoring and coaching learners through their 8-week course and driving their job searching activity upon completion and as they transition into employment.
  • Gain an understanding of individual needs and barriers, evaluate the relevant steps to improve and provide the relevant support.
  • Deliver the Employability Skills training sessions both in groups and one-to-one. These will typically be delivered virtually via Microsoft Teams
  • KPIs based around supporting candidates through to completion of their course and then on into employment within the IT sector.
  • Supporting and motivating candidates to overcome barriers and achieve objectives.
  • Assisting candidates in the development of their CVs, interviews and job searching.
  • Providing candidates with constructive feedback to help in their on-going personal development.
  • Liaise with External Agencies, Learners, Delivery Staff,
  • Business Development calling with relevant regional partners and local business’ widening our network of employers making them aware of our pool of qualified candidates available.


  • Strong interpersonal and communication skills
  • Ability to gain trust and motivate learners.
  • Empathy, patience, and a genuine interest in supporting learners’ success.
  • Excellent time keeping, time management and organisational skills to ensure you organise your work diary efficiently.
  • Previous experience within academic advising, coaching, training, mentoring, and/or student support
  • Experienced with educational technology such as learning platforms and information systems.
  • Intermediate proficiency with Microsoft Office, Word, Excel, Teams, and email tools.
  • Ideally you will have experience of working on Adult Education Budget (AEB) programmes or similar government funded provision

To work remotely from your home you must have a quiet professional work area where you can work without being disturbed and be visible on camera. You need a reliable internet connection capable of handling high quality video calls.

This vacancy is subject to safer recruitment processes including Enhanced DBS + Barred Lists and reference checks.

JBC Skills Training Ltd takes its safeguarding responsibilities seriously and has implemented safe recruitment practices where roles necessitate regular contact with vulnerable people such as children and young people, or where there is the potential for such contact to occur.

This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020.

Shortlisted candidates will be required to demonstrate their suitability for work in an education setting and accordingly an appropriate knowledge of safeguarding processes and procedures. As part of the wider duties of the role, the successful applicant will be expected to spot and respond to indicators and disclosures of a safeguarding nature.

We do not require the assistance of agencies with this vacancy – thank you.

This job is no longer accepting applications.
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